Frequently Asked Questions – FAQs

What is altitude sickness “Soroche”?

Altitude sickness is caused by ascending too rapidly, which doesn’t allow the body enough time to adjust to reduced oxygen and changes in air pressure. Symptoms include headache, vomiting, insomnia and reduced performance and coordination.

How can I reduce the risk of altitude sickness?

Arrive in Cusco at least 3 days prior your trek to have time to acclimatize, avoid rapid ascents specially on your first day and get enough sleep/rest. Drink plenty of fluids / water and stay hydrated is vital (coca tea, a local remedy). Eating light/ small meals will help your body digest food more efficiently at high altitudes. If you feel symptoms of altitude sickness, descend to a lower altitude immediately and rest until you feel better. Please consult your doctor if you have concerns about being at altitude. There are many medications that they can be provided.

What is the Coca tea?

Itis an herbal tea (infusion) made using the raw or dried leaves of the coca plant, which is native to South America. It is made either by submerging the coca leaf or dipping a tea bag in hot water. The tea is most commonly consumed in the Andes mountain range, especially in Peru and Bolivia.

Coca tea may be recommended for travelers in the Andes to prevent altitude sickness, although its actual effectiveness has never been systematically studied. Andean indigenous people use the tea in traditional medicine practices.

Inca trail availability

Due to the popularity of the Inca Trail, we highly recommend that you book as far in advance as possible in order to secure a place. There are only a limited number of permits issued per day. We do of course have many other exciting treks to should you be too late to secure a permit.

Ticket for huaynapicchu or machupicchu mountain. –

For hikers who want to add a climb to Huaynapicchu mountain once you finished the tour at Machu Picchu tour, please let us know far in advance to secure spots. There is a limit number of permits issued per day!

Special dietary requirements: 

We are happy to cater for any special dietary needs. We often cater for vegetarian and vegan preferences as well as gluten free, dairy free, nut free, and many other allergies and preferences. Please let us know at time of booking.

Is the water safe and included in my tours?

We water at our private transportation for all of our tours and boiled water along our treks. We insist on a “Leave no trace” tourism by implementing plastic-free tours. Everyone should carry their canteens to reduce the use disposable bottles. (Eco friendly Attitude, we provide the water and you bring the bottle!)

Environmental responsibility “Leave no trace tourism”.

 Nowadays, we are all concerned about the environment and care of Mother Nature (Pachamama), we understand the potential harm that can come from taking groups through many of the delicate environments, we are licensed operators and we do insist in a policy of …” “Leave no trace tourism”. our tours are plastic-free; everyone should carry their canteens to stop using disposable bottles.

What is Cusco´s Tourist ticket – Boleto Turístico?

The Cusco tourist ticket costs 130 soles approx. It is valid for 10 days and allows you entry to 15 sites. Some of these sites are: Sacsayhuaman, Qenko, Puca Pucara, Tambomachay, Pisac, Ollantaytambo, Chinchero and Moray near cusco and in the Sacred Valley tour plus other sites in Cusco. This Tourist Ticket can be purchased at the sites themselves.

Alternatively, you can purchase a partial ticket for 70 soles which allows a one-day visit in sacsayhuaman archeological park or the Sacred Valley Inca sites. The partial ticket for 70 soles does not allow for any further discount for ISIC cardholders. Student partial ticket cost is also 70 soles.

Entrance to Koricancha 15 soles Entrance to Cathedral 25 soles (the visit of the Cathedral is optional).

How can I pay my deposit / final balance?

Deposit and final balance can be paid using VISA or Pay Pal.

1) Visa card +5% commission (for deposit and balance) – we have an online payment system which you can use to pay with your credit/debit card.

2) Paypal +6% commission (for deposit and balance). To make your deposit by Paypal you need a Paypal account

The outstanding balance must be paid 30 days before departure date.


The booking fee of 30% total cost is non-refundable. Any cancellations will be subject to a cancellation fee dependent on how many days’ notice is given:

What equipment will be provided by Andes Immersion on the treks?

We always make sure to have the best equipment on our treks. On the basic trek, you will always find sleeping tents (double occupancy), dining tents (with tables, stools, and dining tools) and cooking tents (where our staff will prepare delicious meals).

What about Tipping in Peru?

Tipping is at your discretion but always highly appreciated! It is customary to tip tour guides, tour bus drivers, and trekking staff. We do highly encourage tipping for our dedicated trekking staff. Your guide will explain the typical tipping system at the briefing before you should you choose to partake in it.

Andes Immersion chefs will amaze you with the delicious meals they prepare, even in the most remote of campsites and are happy to cater to your needs, including vegetarian, dairy-free, or vegan meals. Our porters will take down camp and speed past you carrying all your luggage and camping equipment. When you arrive to a campsite in yet another stunning location, you will find it all set up and wonder how they manage to do it.

Extra Gear and Clothing

We genuinely believe that when our staff is treated well and everyone is equipped with quality hiking equipment, clothing, and anything else they may need to do their job the very best they can, everyone wins.  If you have equipment or clothing you may not use again, you can donate it to a porter! Headlamps, sleeping bags, trekking poles, clothing are all greatly appreciated.